Tuesday, September 9, 2008

Life as a problem solver


We’re problem solvers.

The “come up with a creative solution to this specific problem” problem solvers, yes, we do that everyday. But what I’m referring to is the “staying on a problem until its fixed” type of problem solvers. Our client’s rely on us for our persistence and ability to see projects through until completion.

We pride ourselves on our resolve -- daily phone calls, insistent questions, detailed follow up -- the most professional forms of persistence.

Everyone has experienced the frustration of calling customer service call centers. Dealing with the endless wait times, talking to representatives who haven’t been schooled in customer service, and the frustration of a manager not being available to get a matter resolved. You’d imagine that no one would sign up willingly to tackle these types of tasks because they can be maddening. But we do! Our clients can’t wait to pass these seemingly small projects to us because these calls often produce so much stress and feel like such a complete waste of time. Yet they need to get done!

We still get miffed at companies or service professionals who just don’t seem to care about their work. The ones who don’t show up for an appointment and don’t bother to call, or do show up but don’t complete their work properly requiring a second visit. It’s important to our clients that we know how to handle these difficult situations and that we solve the problem for them.

Have you had a difficult experience with a company or service professional that you would like to share with us?