Monday, August 11, 2008

If anyone gets it, I do!



As you may be aware, I’ve been absent from my blog for a few months. I haven’t abandoned the Fini Concierge blog, but the truth is, I’ve been so busy that I haven’t found the time to write. Does that sound familiar to you?

Despite my lack of writing, I find solace in that I truly understand the need that Fini Concierge client’s have because most days I feel like I could use a personal concierge myself! I can honestly say that I understand and I think that makes me and the team at Fini Concierge better at what we do by helping other people and providing some relief.

People frequently ask me if my own life is well-organized. While I would like to say, “yes”, it couldn’t be farther from the truth. As they say, the cobbler’s children always have holes in their shoes. It’s true that it’s a lot more rewarding and fun for me to grocery shop for someone else or organize a client’s closet than my own. It also gives me great satisfaction at the end of the day to know that we completed a job well and as a result a client was able to spend some time with their child at the park or arrive to a well organized and unpacked new home. Or my favorite, that a client just sat on their couch and relaxed for a few minutes because of the help we provided.

The word “busy” means a lot more now since my husband and I started Fini Concierge. Notwithstanding the craziness that it adds to my own life, I truly still enjoy how we help people.

So, my goal is to get back to blogging starting with this post…stay tuned!

Thursday, April 17, 2008

Going Green…trying to do our part!


With global warming, oil prices, melting ice caps and recycling headlines in our daily news, we couldn’t help but commit to finding ways that we could go green.

Cutting our consumption of gas isn’t an option but we have found a way to reduce the amount of paper and plastic consumption on our daily grocery shopping trips for clients.

We have decided to invest in reusable shopping bags that our team can use on each visit to the grocery store. We’re still offering to bag groceries in plastic or paper bags for clients who request them – for their personal use at home.

It’s a little step but we think that every step counts!

We’re interested in finding out strategies that you personally use or your company uses…how are you “going green”?

Friday, April 11, 2008

In a Rush?


In a Rush? Always feel like you’re in a hurry? Too much to do, not enough time? Most people we know would answer yes to all three of these questions. We think it’s one of the most widespread challenges of our time. This challenge is exactly the reason that we founded Fini Concierge – to provide an option for people to take advantage of, if and when they needed it, with the goal that our clients feel that they have more time and less to do.

We frequently read articles that touch on aspects of this phenomenon – too much technology, work-life balance, working parents, “having it all”, sleep deprivation, the culture of wanting it all, NOW!

I’m a firm believer that life is all about choices. The article “In a Rush? Learn to Ease Hurry Sickness” written by Maggie Jackson appearing in Sunday’s Boston Globe talks about just that…choosing to proactively combat the constant rush of life. Her article touches on the health effects that rushing has on a person. Many of us know too much about the mental and emotional effects that always trying to do too much can have, not to mention the toll on relationships with friends and families.

It’s not an easy life pattern to change but small steps can have a big impact on how you feel every day. Yoga, reading a book (for pleasure, not work!), meditation, locking your cell phone in a drawer for an hour each day or outsourcing…there are lots of choices to help slow down the pace of the internal race we’re running, even if for just a little while.

To read Maggie Jackson’s article, “In a Rush? Learn to Ease Hurry Sickness” click on the following link: “In a Rush? Learn to Ease Hurry Sickness”

Wednesday, April 9, 2008

What's the weirdest request you've ever gotten?



People always ask us at Fini Concierge, “What’s the weirdest request you’ve ever gotten?” We often struggle to find an answer because we honestly don’t find our client’s requests strange…for the most part they are just projects that come up in people’s everyday lives.

On the other hand, there are definitely projects that we wouldn’t have been able to imagine that we would have been tasked with.

Below is a list of the top 10 most common requested projects and a top 5 of projects that we wouldn’t have imagined.

10 Most Requested Projects:

  • Dry Cleaning
  • Groceries
  • Car Service
  • Hire home contractor i.e. plumber, electrician, handyman
  • Book an airline or hotel reservation
  • Organizing a room or closet
  • Waiting for a home contractor i.e. cable tech, furniture deliveries, security company
  • Gift ideas and purchasing i.e. birthdays, hostess, corporate gifts
  • Peace of mind check in on homes while owners are out of town
  • Coordinating home moves

5 Projects We Wouldn’t Have Imagined We’d Have The Chance to Work On:

  • Purchasing a messenger pigeon for a client
  • Meeting the top of a wedding cake that was shipped on a bus (with no passenger) and delivering it for a couple’s first wedding anniversary
  • Providing player support to the Boston Lobster’s Professional Tennis Team
  • Recruiting and hiring support for vacancies at client’s companies
  • Leasing a car for a client






Friday, February 29, 2008

Some Recent Stories in the News featuring Fini Concierge:

Fini Concierge appeared in the November 29 issue of the Boston Globe

Present Company
By Erin Byers Murray, Globe Correspondent

The holiday gift-giving games are well under way. You've mapped out treasures forthe spouse, the kids, mom, dad. But it doesn't stop there. Every year, it seems, the list of people to buy for grows: there's the helpful neighbor, the baby sitter, the colorist who gets your face-framing highlights just right.

Our multitasking ways only make things more complicated. "Technology has broken down all boundaries of time and space," says Edward Hallowell, psychiatrist and author of "CrazyBusy: Overstretched, Overbooked and About to Snap!" "We're one keystroke away from everything that can be bought and we can do so much more in a minute or an hour than ever before."
And so we do, sometimes buying for people we know only peripherally because we think we should or, heck, because time is tight and it's just one more item in the cart. Even professional shoppers agree it may be time to reassess.

"Our circles widen each year, but you have to stop and think about the people you interact with on a regular basis," says Chantal Boxer, cofounder of Fini Concierge, who spends the season shopping for a number of clients who don't have time to do it themselves. "You don't need to give gifts to everyone you know."

But where do you draw the line?

"This is the time of year to make a list," says Jodi R. R. Smith, president of Mannersmith, an etiquette consulting firm. "Pretend you have an unlimited budget and write down everyone you would give gifts to. Cast a wide net. Then start thinking strategically and making changes."
Say you and an old friend from childhood exchange gifts every year but you live in different states and hardly see each other. Smith says: "In one of our frequent e-mails, I might say, 'Hey, why don't I just treat you to dinner next time you're in town?' If there's an established pattern, address it and make a change."

That isn't to say you should eliminate gifts altogether, especially to the people who make your life easier on a daily basis. The dog walker, nanny, concierge, the security guy in your building - many of these people deserve end-of-the-year tips. And that's something you can budget throughout the year, says Smith. "If it's hard to budget that out at this time of year, you might even split the tips up, giving one at the holidays and one on the Fourth of July," she says. "It's not fair to cheat them if you didn't budget well."

Likewise, even a small gift is better than a snub. "When in doubt, give something," says Boxer. "It shows your appreciation but doesn't have to be large. A $25 gift card to Anna's Taqueria is still a great gift." The easiest way to take care of a number of people on your list is to buy a large quantity of one or two items, which you can tie bows around and hand out as you see people throughout the season, she adds.

"It's really about acknowledging people," says Doug Gates, owner of Showroom Boston, a contemporary furniture and kitchen gallery in the South End. "And thanking them for all they've done over the past year."

Gates shows his appreciation to clients and friends by giving them all the same handpicked home accessory. "I usually find something that is beautiful and can work in any environment, such as a vase or a decanter," he says. He then buys 20 or 30 of them.

"The most important thing, though, is the handwritten card," he says, adding that he uses cards made by local company Obsessive Compulsive Design. "That way each one is specific to that friend. It's personalized."

Betty Riaz, who owns the Stil fashion boutiques, says her list has grown tremendously in the four years she's owned - and expanded - her business. Employees, business colleagues, even deliverymen, are part of her circle."You really do have to have a formula. It's a matter of being organized but you have to be thoughtful, too," she says, which is why for the past three years she's gone to pen and writing accessories store Montblanc to buy her employees leather gifts, like credit-card holders, embossed with their initials. The UPS and mail delivery people will get Starbucks or Dunkin' Donuts gift cards. She also has seven nieces and nephews who live in California and abroad, so she'll buy them all the same thing, like personalized sleeping bags, which she'll order online to be wrapped and delivered directly.

For Michela Larson, co-owner of Rocca Kitchen and Bar, the holidays remain her favorite time of year, despite the stress of gift giving."I've done a couple things to make it easier," she concedes, especially when it comes to friends. For her "book club" (they don't read many books, but do get together on a regular basis), she says they'll all make donations to a charity in each others' names rather than buy something. "You want to let them know that you're thinking about them without necessarily adding another thing to their life."

Larson also spends one day during the holidays shopping with two of her girlfriends. It started as a shopping trip for their families, but last year they started buying one gift for each other instead. "We wander down Charles and Newbury streets and have a meal together," she says. "It's very lovely and memorable. And it's no longer about shopping, it's about each other."


Fini Concierge appeared in the Winter issue of Upscale Living Magazine

Fini Concierge Hectic Helpers helps you get the job(s) done!
By Matt Robinson

To say that we all lead busy lives is a drastic understatement! Even so, full-time help may be difficult to justify. Thankfully, there’s a very happy, new medium. Its name is Fini Concierge. Fini Concierge is committed to providing clients with the support and assistance they need to better manage their time and quality of life. Their clients also gain two, most precious gifts: time and peace of mind. This company was started by two formerly-harried people — a husband-and-wife team. They came from the real estate and not-for-profit sectors, respectively. Fini Concierge is not some disconnected service. It is an empathetic offering from people who have been there, and who, on occasion, may go back themselves. "We were both busy professionals who basically had same needs as our clients," explains co-founder Chantal Boxer. "We were running in so many different directions with too much to do and not having time to get it all done. We wanted and needed to make a different choice about how to live our lives."

Wednesday, January 23, 2008

The Dilemma of Taking a Vacation

We just returned from a week long vacation. As small business owners taking vacation is hard. Because Eddie and I are married (and like to vacation together!) and the co-founders of Fini Concierge, when we go on vacation it is a greater challenge to the team than if just one of us was gone.

I know that it is hard for a lot of people to take off, leaving their work behind, whether they own the business or not. But for business owners, and especially small business owners, I think there are several additional layers of challenge when they are away from their businesses. Will things run smoothly if you are not there to support your team? What if an emergency happens? How do you account for loss of revenue if you are not there to generate business? Not to mention the loss of control that we feel.

We took our first week long vacation last year when we only had one staff person working with us. It turned out to be one of the best things we ever did. Not only did it give us a break that we really needed but it also gave her the chance to be in control -- to successfully problem solve, deepen her relationships with client’s and instilled a new level of confidence in her own abilities.

And we’re always so pleasantly surprised at how happy our clients are that we’re going away – provided that we’re coming back! You deserve it! Enjoy yourselves! And have fun! are the sorts of responses that we get to our announcement that we’ll be away. Of course, it’s impossible to turn your brain totally off when on vacation. At dinner we’d find ourselves discussing clients or goals for the next year and even when on the beach I find my mind drifting to things I’ll work on when I get back. But that’s not all bad as it does give you a different perspective on things then when you’re bogged down in the thick of it.

We founded Fini Concierge based on the principles that people should have a choice to live life differently – to have help when and if they want it -- to make life easier and less stressful. We strive to help people feel that they have balanced lifestyles and that includes vacation and time off to rejuvenate and focus on themselves and those that are special to them. If we don’t do the same we’re not living what we are trying to help create for others. So this year, with a larger team to bear the burden of our absence, it was that much easier to leave know that they’d do great without us…and we really enjoyed our time away!

Chantal

Buried under Lights, Garland, Gifts and Wrapping Paper!

Soon after excitedly launching our blog in October, we found ourselves in the midst of the holidays. You’ll have to forgive our blog absence.

Thanksgiving through New Years is a very busy time for everyone, which also means that the Fini Concierge team is called upon more than usual by our clients. We find ourselves buried in gifts, wrapping paper, Christmas trees, lights and holiday cards!

Although many of us (me included) make a vow to start our shopping and card addressing early, most of us break our promise to not make the season any more stressful than it needs to be and end up waiting longer than we should to start tackling our holiday lists. This is why I totally sympathize with some of our clients who are still making requests for help with holiday preparations just days (and sometimes even hours!) before their holiday celebrations.

But despite the stress and rush of the season, it’s actually fun and rewarding to help people with all of their holiday tasks. This year we put up nearly a dozen Christmas trees and hung our fair share of wreathes and garland. We bought countless gifts, addressed hundreds of holiday cards and wrapped dozens and dozens of packages. There were many hours spent in lines to send off packages at the post office and UPS. We helped coordinate several corporate outings and festive holiday parties.

Then of course there’s the clean up. The returning of gifts, the break down and storage of holiday decorations and the last minute travel plans to get away for New Years.

It’s a tiring time of year but at the end of the season we feel good about being part of what is a happy and magical time. We get the chance to help people to surprise a loved one with that perfect gift they’ve been dying for or take the hassle out of buying and putting up a Christmas tree when their time is more happily spent decorating it with their kids. Throwing a holiday bash is possible because someone had some help pulling together all the small details and a co-worker gets recognized with a thoughtful gift because they didn’t have to find the time to purchase it.

The details that we take care of during the holiday season are often those tasks that people dread but we’re a part of the spirit and thoughtfulness that makes the season special.

What do you enjoy most about the holidays? How could an “additional” hand help you out during the season?
-Chantal