Working with Service Providers

Have you ever felt frustrated, stressed or upset when working with a service provider? Sometimes it can be difficult to communicate with a professional when you don't have the terminology or knowledge about your project or when your service provider doesn't understand your needs. Tell us about an experience you have had with a service provider, good or bad, and share the kind of support or tools you think could have helped you get through the project?

There are a lot of factors to consider when choosing a service provider and sometimes you just don't have the time. From start to finish, communication is a big part of working with a contractor. The project needs to be clearly outlined, a time frame needs to be estimated, a cost estimate needs to be provided, follow up is essential and flexibility is required. Many times when starting a project, other projects are discovered and the scope of the original project changes. With the steps of this process in mind it is no wonder that miscommunication can happen and that frustration or stress can develop.

Through experience, we have developed relationships with many reputable, reliable and trustworthy service providers. By understanding the in's and out's of this process we can really save our clients time and stress in order to complete well done projects. This doesn't mean every project goes off without a hitch; but we are experts in making sure these hitches don't hinder the integrity of the project.

Life as a problem solver

We’re problem solvers.

The “come up with a creative solution to this specific problem” problem solvers, yes, we do that everyday. But what I’m referring to is the “staying on a problem until its fixed” type of problem solvers. Our client’s rely on us for our persistence and ability to see projects through until completion.

We pride ourselves on our resolve -- daily phone calls, insistent questions, detailed follow up -- the most professional forms of persistence.

Everyone has experienced the frustration of calling customer service call centers. Dealing with the endless wait times, talking to representatives who haven’t been schooled in customer service, and the frustration of a manager not being available to get a matter resolved. You’d imagine that no one would sign up willingly to tackle these types of tasks because they can be maddening. But we do! Our clients can’t wait to pass these seemingly small projects to us because these calls often produce so much stress and feel like such a complete waste of time. Yet they need to get done!

We still get miffed at companies or service professionals who just don’t seem to care about their work. The ones who don’t show up for an appointment and don’t bother to call, or do show up but don’t complete their work properly requiring a second visit. It’s important to our clients that we know how to handle these difficult situations and that we solve the problem for them.

Have you had a difficult experience with a company or service professional that you would like to share with us?