Passing the "secret" along

There’s not a better feeling than when a potential client contacts Fini Concierge based on a current client’s recommendation. Not only does it confirm that our clients are happy with the service and support that we are providing to them but it also means that we have a big enough impact on their daily life that they think to share information about us with their friends and family. It also strikes me that they care enough about Fini Concierge to help us grow and expand.

As a business owner, I want to make it easy for our clients to refer us on to their contacts but never as a burden to them. Our clients certainly don’t need another thing on their to-do list…that’s why they have us! We do have a “tell a friend” type of program at Fini Concierge. But when it happens naturally is when I get most excited because it feels as if they are passing along a “secret” – the secret to living a simplified life!

Valuing Time and Money

These days it’s a daily question – “how’s your business surviving ?” My answer is always the same – we’re doing really well. Now that’s not to say that we haven’t seen things change in the past few months but as a business we’re feeling really positive about our current position and our future. We’ve retained all of our clients and have signed up many new ones that are using us consistently as well. We are even opening a second office in the Spring which means adding an additional staff person and many new opportunities. Of course, like many other companies, we’ve had a few clients that are using us less frequently than they have in the past, but that is to be expected. Overall, morale is good . We are enjoying our work because in many instances its valued even more by our clients because they are working longer hours and have more stress and less time to focus on their personal lives.
People often think that a person must value either their time or their money – but we offer people the opportunity to do both. Our flexible model allows our clients to utilize our support when needed and budget the amount of money they allocate to our services accordingly. We’re here to help them regardless of whether they use us one hour a month or 15 hours a week. Good economy or not, our business model is the same – we offer personal assistance to people on an as needed basis to make their lives simplified.