Friday, March 20, 2009

Passing the "secret" along


There’s not a better feeling than when a potential client contacts Fini Concierge based on a current client’s recommendation. Not only does it confirm that our clients are happy with the service and support that we are providing to them but it also means that we have a big enough impact on their daily life that they think to share information about us with their friends and family. It also strikes me that they care enough about Fini Concierge to help us grow and expand.

As a business owner, I want to make it easy for our clients to refer us on to their contacts but never as a burden to them. Our clients certainly don’t need another thing on their to-do list…that’s why they have us! We do have a “tell a friend” type of program at Fini Concierge. But when it happens naturally is when I get most excited because it feels as if they are passing along a “secret” – the secret to living a simplified life!

2 comments:

LTroy said...

Eddie and Chantal..i really love the concept and the business model. I am researching and looking to start a concierge service in Austin, Tx..there are several here, but I know with the growth of Austin this would be an ideal service.

As time permits, I would love to inquiry about how you all got started.

Thanks for any time offered.
L. Troy

Anonymous said...

do you remember the apollo earrings giveaway from leah sakellarides on joanna's blog a few weeks ago?! well leah is giving away another beautiful piece this week on my blog, macaroni club! she is so talented, and so sweet to do this! i'd like to invite you to come visit macaroni club, and if you like this piece of leah's, sign up to win it!
xo... sarah